| Categories |
 |
|
|
Quick Find |
|
|
|
Idea Gallery |
|
|
|
|
|
Information |
|
|
|
|
|
Please also read FAQ for more information.
OrderingOrders may be Placed:
Online
By Fax
On Phone
By Mail
Purchase Order Form
If you want to print our Purchase Order Form on your printer then please Click here for a printable Purchase Order Form . When the form comes up on your screen, then click the "Print Form" button on the upper left corner.
First Time Customers:
First time orders are not taken on the phone as we need to have your information details in writing to make sure your account gets set up correctly.
International Customers
Depending upon size of the order and/or other factors, we may not accept non U.S.A. credit card payments. Order will need to be prepaid by bank wire western union money transfer or similar mechanism. If you agree to this, then we will provide you with a detailed invoice including freight charges so you would know what amount to prepay.
For mutual protection, we need to have legible copies of both sides of your credit card on file in order to charge a non-U.S.A based credit card. We are required to keep a copy of the credit card on file to support the charge.
Once the order is finalized with a final total to be charged, we will email/fax a copy of the invoice and will ask you to expressly authorize charge the amount on the specified card and will need you to fax the same back to us.
Please note that we don't ship merchandise uninsured for obvious reasons.
Also, keep in mind that the buyer is responsible for any and all customs duties, tariffs, taxes etc. imposed by buyer's country's government and we have no idea what those amounts would be.
Faxed Orders
If you are faxing your order, please be sure to email us also so we have your email address to contact you back in case fax was not legible and/or we had any questions. Due to time differences etc. it is better we communicate thru email.
Florida Customers
Please make sure you have sent to us your Florida resale certificate.Be sure to sign it in lower right hand corner and fax/email it with your order. If you have already given us a copy of it before then please mention this on your order. If you don't have a resale tax certificate then please tell us to charge you sales tax otherwise we will have to call you to double check your tax status and this will delay your order.
Returns
A return Authorization number and an invoice number is needed for all returned merchandise. Please inspect and check all merchandise on receipt. All claims must be made within 3 business days of receipt of goods. Keep in mind we thoroughly check orders before they are shipped and keep accurate records with minute details of your order as it passes thru different steps including digit images of the orders. We accept returned items in their original packing only. Used goods are not accepted. Custom chain lengths, bead mixes, semi-precious beads/pearls on strands, letter blocks, Rice jewelry related items are not returnable. We do not make exchanges except as a part of minimum re-order amount. For refunds under $25 we will not send you check or credit your credit card but will credit your account. A restocking fee of 20% (with a minimum of $5) will apply to all returns. Any credit card refunds may take up to 15-30 days. ANY AUTHORIZED RETURNED ITEM MUST BE RECEIVED BACK BY US WITHIN 10 CALENDAR DAYS OF DATE OF RETURN AUTHORIZATION. Shipping Cost on returns is to be borne by the customer. Please ship the merchandise in a padded envelope. Goods damaged in shipping will not be our responsibility.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. We also reserve the right to correct pricing errors.
Shipping
Our prices are FOB our Showroom/ Warehouse in Orlando, Florida.
Insurance
All shipments are insured. We do not assume responsibility for lost shipments but will gladly provide to you UPS/US mail tracking Numbers. Reimbursement for lost shipment is up to the carriers. We will file the claim with them and reimburse to you only when they settle the claim. In case the packet is damaged in transit please make a note with carrier before signing when receiving the packet. Then call the carrier directly and make a claim. Also inform us after talking to the carrier. Please keep the original packaging for inspection by the carrier till your claim is settled.
Shipping Address
If the shipping address you have given us is incorrect and/or incomplete and/or the transport company (such as UPS) has to make an address correction, this will result in an address charge. We will automatically charge the fee charged by UPS etc. + $10 handling fee to your credit card. Also, your delivery will get delayed as well. It is very important that you give us a complete and accurate address to ship.
Freight and Insurance
For domestic shipments, we charge you the actualfreight UPS or USPS charges us.
ForInternational shipments, there is a $3 handling fee to cover for additional paperwork involved.
Freight and insurance is calculated after the order is pulled, packed and ready to ship. We are not able to tell you exact shipping charges till your packet is ready to ship. Alternatively,
we may be able to give you an estimated shipping cost. Shipping cost depends on weight of the merchandise and where it is going as well the dollar value of merchandise.
Payment
We accept VISA/MasterCard/American Express/Discover/ Pay pal (cash account only) b>(no credit cards taken thru Pay pal). We do not take checks unless you have made prior arrangements with us. We prefer you use your debit card instead of using checks. We do send COD (Certified Funds only). COD is not done for first time shipment. Bad Checks have a fee as stipulated by Florida Statues.
Credit Card Payments
Shipments are generally made only to the address where the credit Card bill goes to unless other arrangements have been made with us. We may need your written authorization for charging your purchases to your credit card. We generally don't keep your credit card number on file unless you are a frequent buyer and is not ordering online. If your card is declined we will attempt to contact you. This will delay your order. PLEASE MAKE SURE YOU HAVE FUNDS AVAILABLE ON THE CREDIT CARD BEFORE ASKING US TO CHARGE ON IT TO AVOID SHIPMENT DELAY
Email Address
We need your email address. UPS will email you the tracking number of shipment if we have your email address and you will know exactly when you will be receiving your package.
TIPS for receiving your orders promptly
When placing orders online
Be sure to reply promptly to our emails regarding your orders. Be sure to that person initiating the order is also the credit card owner. The billing address (address where credit card bill comes to must be accurately specified when placing your order otherwise your order will certainly be delayed and may be cancelled also.
When placing orders thru fax, email or on phone
Please make sure that your order meets our minimum order requirement. Minimum order is $50 for online purchases for domestic shipments. For international shipments, minimum order is $200.
As a wholesaler/volume seller, most of our items have a minimum quantity purchase. If you order less than minimum quantity, then either that item will not be shipped or we will call you to discuss that with you at our convenience. This will cause your order to get delayed.
he order has to be issued by the credit card holder. In other words, you can't send us a order using somebody else credit card information.
For obvious reasons, we prefer that the order is shipped to the same address where the credit card monthly bill comes to.
Purchase orders without contact phone numbers are ignored.
Applicable to all orders Make sure you have double checked the address including zip code for accuracy. Incorrect address/zip code will delay your shipment. UPS charges extra for address correction and to forward packages. IF WE ARE CHARGED EXTRA FOR ANY OF THE ABOVE REASONS THEN WE WILL BILL ON YOUR CREDIT CARD THE ABOVE CHARGE + $10 HANDLING FEE.
To expedite your order we prefer that you you use our shopping cart. If you are writing your order for faxing/scanning, please make sure that you write clearly (preferably in block letters) with a ball point pen.
Be sure to give us your day-time phone number (cell number etc.) so we can get a hold of you in case of questions/clarifications etc otherwise your shipment will get delayed.
We generally send an order acknowledgement email after we receive your email order. If you don't get this email back from us, please call us or email us confirming your order.
If you faxed an order to us, please call us to confirm that we have received your order. |
|
|
Shopping Cart |
 |
|
|
0 items |
|
|
|
|
Bestsellers |
|
|
|
