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Please also read FAQ for more information.
OrderingOrders may be Placed:
- Online
This is the most preferred ordering method. These orders are processed first and there is free shipping option which is available for online orders (domestic shipments) only.
- email
- Fax
- Mail
- Phone
Phone orders are taken only from established customers and generally only when order is being shipped to an address which is already on file.
We generally don't take phone orders from first time customers as we need to have their information details in writing to make sure their account gets set up correctly.
If you are planning on phone ordering a large number of items, we suggest you either email or fax the order so that we may process your order accurately.
Purchase Order Form
If you want to print our Purchase Order Form on your printer then please Click here for a printable Purchase Order Form . When the form comes up on your screen, then click the "Print Form" button on the upper left corner. Please ignore the email button on the form as it doesn't function properly. Also note that faxed or emailed orders require a $100 minimum for domestic shipments.
International Customers
Depending upon size of the order and/or other factors, we may not accept non U.S.A. credit card payments. Order will need to be prepaid by bank wire, western union money transfer or similar mechanism. If you agree to this, then we will provide you with a detailed invoice including freight charges so you would know what amount to prepay.
For mutual protection, we need to have legible copies of both sides of your credit card on file in order to charge a non-U.S.A based credit card. We are required to keep a copy of the credit card on file to support the charge.
Once the order is finalized with a final total to be charged, we will email/fax a copy of the invoice and will ask you to expressly authorize charge the amount on the specified card and will need you to fax the same back to us.
Please note that we don't ship merchandise uninsured for obvious reasons.
Also, keep in mind that the buyer is responsible for any and all customs duties, tariffs, taxes etc. imposed by buyer's country's government and we have no idea what those amounts would be.
Faxed Orders
If you are faxing your order, please be sure to email us also so we have your email address to contact you back in case fax was not legible and/or we had any questions. Due to time differences etc. it is better we communicate thru email.
Florida Customers
Please make sure you have sent to us your Florida resale certificate.Be sure to sign it in lower right hand corner and fax/email it with your order. If you have already given us a copy of it before then please mention this on your order. If you don't have a resale tax certificate then please tell us to charge you sales tax otherwise we will have to call you to double check your tax status and this will delay your order.
Discrepancies & Returns
Please inspect and check all merchandise on receipt. All claims of shortages and defective items must be made within 7 calendar days of receipt of merchandise. Keep in mind we thoroughly check all merchandise for orders before they are shipped and keep accurate records with minute details of your order as it passes through different steps including digit images of the merchandise being shipped.
Please click Return Policy for the details on returns.
Exchanges
Generally, we do not make exchanges except as a part of minimum re-order amount.
Please click Return Policy for more details.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. We also reserve the right to correct pricing errors.
Shipping
Our prices are FOB our Showroom/ Warehouse in Orlando, Florida.
Insurance
All shipments are insured. We do not assume responsibility for lost shipments but will gladly provide to you UPS/US mail tracking Numbers. Reimbursement for lost shipment is up to the carriers. We will file the claim with them and reimburse to you only when they settle the claim. In case the packet is damaged in transit please make a note with carrier before signing when receiving the packet. Then call the carrier directly and make a claim. Also inform us after talking to the carrier. Please keep the original packaging for inspection by the carrier till your claim is settled.
Shipping Address
If the shipping address you have given us is incorrect and/or incomplete and/or the transport company (such as UPS) has to make an address correction, this will result in an address correct charge. We will automatically charge the fee charged by UPS etc. + $10 handling fee to your credit card. Also, your delivery will get delayed as well. It is very important that you give us a complete and accurate address to ship.
Freight and Insurance
At checkout, you will be given various shipping options and their corresponding costs.
Free Shipping
Standard USA (Continental United states, excluding Alaska and Hawaii) shipping is Free on online orders of $50 or more placed on this website (NO EXCEPTIONS).
Great way to get your order shipped if you are NOT IN A HURRY to receive your order!
The processing time for these orders is generally 2-5 business days but it may be longer if the order has relatively larger number of items. Also, free shipping orders are shipped complete and if we are waiting for merchandise to complete your order then your order may get delayed .
Business days are Monday thru Friday 10 a.m. to 5 p.m. EST. Saturday, Sunday and USPS/UPS holidays are not counted as business days. It generally takes 3 to 10 business days in transit from the time the order is shipped to the time it will reach you. In some cases it may take longer as we have no control on your packet once it leaves our facility. We use USPS first class, USPS Parcel Post and UPS Ground for Free shipping and reserve the right to choose how we ship these orders. PLEASE NOTE THAT DURING HOLIDAYS (During the month of Decemeber) U.S. MAIL TAKES LONGER THAN USUAL. WE ARE NOT RESPONSIBLE IF YOUR FREE SHIPPING ORDER DOESN'T GET TO YOU WHEN YOU NEEDED IT AS WE HAVE NO CONTROL OVER U.S. MAIL.
If you need your order in a rush we suggest you use other methods of shipping offered by us.
Payment
Please note that your credit card is NOT charged at the time you place your order. Generally, credit card is charged when your order is ready to ship. In some cases where is order is relatively large (based on dollar amount or number of items involved) we may charge your credit card before we start to process your order.
PLEASE NOTE: that you can not use somebody else's credit card when placing order. Credit card holder has to initiate the order meaning that the online account has to be setup in credit card holder's name.
We accept VISA/MasterCard/American Express/Discover. We no longer take paypal.
Credit Card Payments
Shipments are generally made only to the address where the credit Card bill goes to unless other arrangements have been made with us prior to placing your order. International orders paying by credit card must have the same shipping address as the credit card billing address.
Payment by Check
We do not take checks. We prefer you use your debit card instead of using checks.
COD
We do (in some cases) send orders COD (Certified Funds only) but the website is not setup to accept COD orders . COD is not done for first time customer.
Email Address
We need your email address. UPS will email you the tracking number of shipment if we have your email address and you will know exactly when you will be receiving your package.
TIPS for receiving your orders promptly
When placing orders online
Be sure to reply promptly to our emails regarding your orders. Be sure to that person initiating the order is also the credit card owner. The billing address (address where credit card bill comes to must be accurately specified when placing your order otherwise your order will certainly be delayed and may be cancelled also.
When placing orders thru fax, email or on phone
Please make sure that your order meets our minimum order requirement. Minimum order in these cases is $100 for domestic shipments. For international shipments, minimum order is $200.
As a wholesaler/volume seller, most of our items have a minimum quantity purchase. If you order less than minimum quantity, then either that item will not be shipped or we will call you to discuss that with you at our convenience. This will cause your order to get delayed.
The order has to be issued by the credit card holder. In other words, you can't send us a order using somebody else's credit card information.
For obvious reasons, we prefer that the order is shipped to the same address where the credit card monthly bill comes to.
Purchase orders without accurate and complete contact phone numbers are ignored.
Applicable to all orders Make sure you have double checked the address including zip code and state code for accuracy. Incorrect address/zip code will delay your shipment. UPS charges extra for address correction and to forward packages. IF WE ARE CHARGED EXTRA FOR ANY OF THE ABOVE REASONS THEN WE WILL BILL ON YOUR CREDIT CARD THE ABOVE CHARGE + $10 HANDLING FEE.
To expedite your order we prefer that you you use our shopping cart. If you are writing your order for faxing/scanning, please make sure that you write clearly (preferably in block letters) with a ball point pen.
Be sure to give us your day-time phone number (cell number etc.) so we can get a hold of you in case of questions/clarifications etc otherwise your shipment will get delayed.
We generally send an order acknowledgement email after we receive your email order. If you don't get this email back from us, please call us or email us confirming your order.
If you faxed an order to us, please call us to confirm that we have received your order. |
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