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Please take a few moments to read these frequently Asked Questions. These will answers most of your questions. If you still have an unanswered questions please contact us at 407-370-2929 or email us.
Q. Do you offer Free Shipping?
Answer.Yes we do.
Please click Free Shipping for the details.
Q. Do you require a business license to purchase from you?
Answer.We don't require a business license to purchase from us. However, you must meet our minimum purchase requirement answered in the next question.
Q. Tell me more about your company?
Please click About Us to get to know us.
Q. Do you have a minimum order?
Answer.Yes. For orders placed online, it is $50 for domestic shipments and $200 for shipments outside of USA.
Q. Do you carry a large selection of products?
Answer.Yes. We carry over 10 thousands different beads and findings. We carry over 5,000+ different Swarovski crystals; over 600 different charms and pendants; huge selection of sterling silver and gold-filled beads and findings; bulk chains and more..
Q. Do you carry TierraCast ?
Answer. Yes, we do. We offer a huge selection of TierraCast products.
Q. What is your Return Policy?
Answer.
Please click Return Policy for the details.
Q. Do you have a printed catalog you can mail us?
Answer.Sorry we don't have printed catalog.
Q. How soon do you ship orders after I place them?
Answer. It is our goal to ship out orders as fast as possible. Orders with paid shipping options (such as UPS, Priority mail, Express Mail) are shipped out before free shipping orders are shipped. If you have urgent shipping needs please contact us at 407-370-2929 or write a note when you place your order. Just remember to NOT chose free shipping option if you need your order in a hurry.
Q. Tell me more about your "Ordering & Shipping" process?
Answer.Sure. There are lot of details. Please click
Please click Ordering & Shipping for further details.
Where can we see your Merchandise?
Answer.You may visit our showroom in Orlando Tourist District. Appointments are needed. Please call 407 370 2929 for an appointment.
Our knowledgeable friendly staff will help you with all your purchase requirements.
Please click Visit Showroom for details.
Q. Are your prices in Showroom different from prices on your website?
Answer.Our prices are same whether you buy at showroom/warehouse or online through our website except the website may have special prices on some items which are only applicable to online orders placed on the website
Q. How do you charge Sales Tax?
Answer.All shipments to a Florida address or purchases at our warehouse/showroom, will be charged Florida 6.5% sales tax unless you have given us a duly signed copy of the 2010 Florida Annual Resale Certificate. Existing accounts please note that we need signed copy of your new certificate every year. If you are already a sales tax exempt customer, and are now opening an account online, it is necessary that you create the online account with the same name and address as it shows on the sales tax exempt certificate you have given us. This website doesn't know that you are already a sales tax exempt customer. So after creating your account, you may either ask us to make your online account tax exempt before ordering or write a note to make your account sales tax exempt when placing your first order thru the website. We will take care of the rest.
Q.How does your Pricing Structure work?
Answer.We have three Levels of pricing. The more you buy, the more you save. Several categories and subcategories are grouped for Quantity Based Discounts.
For some popular or commonly used items we offer 4th level pricing also. If you are buying a very large number of a certain item then we can offer you a better pricing. Many of the items throughout the website are priced at BULK level.
In Swarovski Crystals (Small packs of beads, pendants, frames, buttons etc.) you can mix and match shapes, colors and sizes to take advantage of
Price Level 2(10% discount from price level 1) and
Price Level 3(17.5% discount from price level 1).
Even though Factory Packs have only One Price, they are counted (one factory pack counts as one unit) for giving to you Quantity based discounts.
Swarovski Crystal Pearls have their own Price discounting structure and are not combinable with Swarovski Crystals (as described earlier). On crystal pearls, there is a 10% discount at 12 or more of total crystal pearl strands and 15% discount at 24 or more total crystal pearl strands purchased. Various different size, shape, colors of crystal pearls can be combined for discount to calculate the discount rate.
Swarovski Crystal Peals Factory Packs: Have their own special pricing. Various different color, size, shape of Swarvoski crystal pearl factory packs can be combined for quantity price break. There is a discount when a total of 10 or more factory packs of Swarovski crystal pearls are purchased.
Swarovski Flatbacks are a separate category and are not combinable with other Swarovski groups for discounting purposes.
Sterling Silver Letter Blocks can be combined for price breaks within the same size and shape.
Quantity Discounts:Quantity discount prices are given only when ordered quantities are in stock. If you like we can keep your order pending until such quantities are back in stock. Every effort is made to make the quantities available ASAP.
Q.Do you Carry Swarovski Rhinestones_Flatbacks?
Answer.We carry a Huge selection of Swarovski Flatbacks both Hot-fix and Glue-On. These are sold in factory Packs.
Q. Do you Back-Order products not in stock?
Answer.We make every effort to ship you all the items you have ordered. If we are short on some item(s) to fill your order then we will most likely contact you and let you know the situation. If you ask us to backorder a item and if that item is for sure coming back in stock in very near future, we may consider backordering that for you for your convenience but at our discretion. In such cases, we will go ahead and charge for the backordered product on the original order and ship your backorder by U.S. mail without any shipping cost to you. PLEASE NOTE THAT BACKORDERING IS NOT DONE FOR ORDERS SHIPPING OUTSIDE OF UNITED STATES.
Do you send out samples?
Answer. Sorry, we do not send out samples.
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