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Please take a few moments to read these frequently Asked Questions. These will answers most of your questions. If you still have an unanswered questions please contact us.
Q. How do you charge Sales Tax?
Answer.All shipments to a Florida address or purchases at our warehouse/showroom, will be charged Florida 6.5% sales tax unless you have given us a duly signed copy of the current year Florida Annual Resale Certificate. Existing accounts please note that we need signed copy of your new certificate every year. If you are already a sales exempt customer, and are now opening an account online, it is necessary that you create the online account with the same name and address as it shows on the sales tax exempt certificate you have given us. This website doesn't know that you are already a sales tax exempt customer. So after creating your account, you may either ask us to make your online account tax exempt before ordering or write a note to make your account sales tax exempt when placing your first order thru the new website. We will take care of the rest.
Q.How does your Pricing Structure works?
Answer.We have three Levels of pricing. The more you buy, the more you save. Several categories and subcategories are grouped for Quantity Based Discounts.
In Swarovski Crystals (Small packs of beads, pendants, frames, buttons etc.) you can mix and match shapes, colors and sizes to take advantage of
Price Level 2(10% discount from price level 1) and
Price Level 3(17.5% discount from price level 1).
Even though Factory Packs have only One Price, they are counted (one factory pack counts as one unit) for giving to you Quantity based discounts.
Swarovski Crystal Pearls have their own Price discounting structure and are not combinable with Swarovski Crystals (as described earlier). On crystal pearls, there is a 10% discount at 12 or more of total crystal pearl strands s and 15% discount at 24 or more total crystal pearl strands purchased.
Swarovski Flatbacks are a separate category and are not combinable with Swarovski groups for discounting purposes.
Sterling Silver Letter Blocks can be combined for price breaks within the same size and shape.
Quantity Discounts:Quantity discount prices are given only when ordered quantities are in stock. If you like we can keep your order pending until such quantities are back in stock. Every effort is made to make the quantities available ASAP.
Q.Do you Carry Swarovski Rhinestones_Flatbacks?
Answer.We carry a Huge selection of Swarovski Flatbacks both Hot-fix and Glue-On. These are sold in factory Packs.
Q. Do you Back-Order products not in stock?
Answer.We do not automatically backorder products. If you ask us to backorder a product and if the product is for sure coming back in stock in very near future, we may consider backordering that for you for your convenience but at our discretion. In such cases, we will go ahead and charge for the backorder product on the original order and ship your backorder by U.S. mail without any shipping cost to you provided it is a small/thin/flat item and can be shipped inside a small padded envelope and post office doesn't require us to ship it as a parcel. PLEASE NOTE THAT BACKORDERING IS NOT DONE FOR ORDERS SHIPPING OUTSIDE OF UNITED STATES.
Q. Do you carry Tierra Cast ?
Answer. Yes, we do. We have most of Tierra Cast products.
Do you send out samples?
Answer. Sorry, we do not send out samples.
Where can we see your Merchandise?
Answer.An attempt is made by us to have images of all our products on our website.
You may visit our showroom in Orlando Tourist District from Monday through Friday (exclusing major national holidays) from 10a.m. to 4:30p.m. Please arrange your visit such that we can checkout your purchases by 5p.m.
Appointments are needed. Please call 407 370 2929 for an appointment.
Our knowledgeable friendly staff will help you with all your purchase requirements.
Please also see Visit Showroom.
Q. Are your prices in Showroom different from prices on your website?
Answer.Our prices are same whether you buy at showroom/warehouse or online through our website.
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